It’s not a strategy problem. It’s a technical execution failure.
When your site goes down, you don’t just lose traffic — you lose revenue that has already been spent on marketing to generate. Current SMB downtime research puts the cost at $127–$427 per minute in direct labor and recovery costs (Sherweb, 2025). Small businesses with 20–100 employees report costs above $100,000 per hour in more severe outages. And in 2024, small businesses made up 90% of ransomware incident response cases — because attackers know SMBs are less likely to have proactive security in place.
Storm season in Dallas — roofers’ sites crash when leads spike. Most of those calls go unanswered.
Saturday night emergency plumbing call — booking form fails. Lead goes to whoever answers.
Holiday weekend — a lawyer’s site gets hacked. Intake forms disappear.
When others are closed, ProspireWeb stays online.
What we fix: Website crashes or white screen errors. How we handle it: Diagnosed and patched — usually within hours, not days
What we fix: WordPress theme/plugin conflicts How we handle it: Root cause identified; conflict resolved without wiping your content.
What we fix: Malware or hacked websites How we handle it: Full file scan, infected file removal, backdoor closure, Google blacklist removal request submitted.
Uptime alerts fire before your clients notice. Immediate fixes when sites fail.
Plugin, theme, and core updates with compatibility testing — not blind bulk updates.
Full file scan, hack cleanup, firewall installation, Google blacklist removal.
Caching, CDN, image compression — speed improvements that move your Core Web Vitals scores.
Daily automated backups stored off-server. One-click restore when you need it.
Configuration, crash support, and server-level issue coordination with your host.
• Sherweb (2026): SMB downtime costs $127–$427 per minute in direct labor and recovery costs alone.
• ITIC (2024): Small businesses with 20–100 employees report hourly downtime costs exceeding $100,000.
• 2024 incident data: 90% of ransomware attacks targeted small businesses, because attackers view them as softer targets with fewer proactive defenses
Submit a 24/7 intake form or call. Describe the emergency we respond within 30 minutes.
We identify the root cause (WordPress conflict, hack, server error) — not just the symptom.
Rapid fix via rollback, patch, or restore. You’re kept updated throughout.
We harden the site and set proactive alerts so the same issue can’t recur quietly.
Stay protected with a monthly retainer — no repeat breakdowns, no emergency-mode bills.
$75–$150/hr.
30-min diagnosis, then billed for actual fix time
$500–$1,500.
Single-scope issues: broken forms, plugin conflicts, SSL errors
$1K–$2.5K/month.
24/7 monitoring, monthly maintenance, priority emergency response
Transparent, pay-for-execution pricing. Scope and price confirmed upfront after initial diagnosis — no surprise invoices after the fact.
Still wondering? Book a free audit and we’ll answer it on the call.
WordPress is our primary platform, but we also support other CMS platforms and custom builds. If you’re unsure, contact us and we’ll confirm within minutes whether we can help.
We diagnose emergencies within 30 minutes of receiving your request — day, night, weekends, and holidays. Fix time depends on the issue scope, but you’re updated throughout.
Yes. 24/7 means 24/7.
Yes. We perform full file scans, remove infected files and backdoors, identify the entry point so the same attack can’t recur, and submit Google blacklist removal requests where needed.
Yes — monthly retainer plans cover 24/7 monitoring, proactive updates, and priority emergency response so you’re not paying emergency rates every time something breaks.
Most of our emergency engagements involve sites we didn’t build. We work with whatever is there and document the full fix so you have a clean record of what changed.
Downtime kills form fills and costs sales. Whether it’s a crash, hack, or speed failure, ProspireWeb is your 24/7 emergency partner.